Interactive messages enhance customer engagement by reducing friction in interactions. They make it easy to make a selection in a few taps instead of typing out a response. There are three types of interactive buttons available:
A quick reply allows a user to tap a button to reply to the message.
Quick Reply Buttons allows you to provide pre-defined response options to customers. These buttons streamline communication by offering easy-to-select choices, reducing the need for typing and minimizing potential miscommunication. They significantly enhance customer engagement by providing a user-friendly interface and encouraging quick responses. Quick Reply Buttons can guide conversations in a structured manner, improving response times, and gathering more accurate data from customer interactions.
Lists allow for more options (up to 10) to be displayed after tapping on the list button.
List Messages present multiple options in an organized format. By offering a clear menu of choices, List Messages help structure responses when more than three options are needed.
Link buttons make it easy to open a webpage or link out to another destination.
The CTA button provides the user an easy spot to tap to get more information or take an action on a website. Using this (like a URL in a message) takes the user out of WhatsApp and to the browser.