<aside> 💡 What’s a WABA? Great question! WABA stands for WhatsApp Business Account, and it’s what allows you to communicate with your subscribers via WhatsApp.

</aside>

WhatsApp Business Account Setup

Requirements

• [ ] Personal Facebook account
  • The person whose personal Facebook account is attached to the signup flow must be an admin of the Business Manager account in order to set up WhatsApp Business Accounts.
• [ ] Phone number for use with WhatsApp (you are not able to sign up with a number that is currently active on WhatsApp or the WhatsApp Business App)
  • Tildei can provide this if you don’t have one
  • If you have a number that’s currently active on WhatsApp that you would like to use, that may be possible, but we should discuss migration to identify any potential challenges.
• [ ] Business Manager account
  • Business that are not yet verified must request Business Verification from within Business Manager. (Business settings > Security Center)
    • This option may only be available after connecting with Tildei
    • Before being verified the templates that can be used and the number of WhatsApp messages that can be sent will be limited.
    • Meta help link: https://www.facebook.com/business/help/2058515294227817?id=180505742745347
• [ ] WhatsApp Business Account (WABA) details (the actual WABA will be created while Connecting to Tildei
  • WhatsApp display name
    • Guidelines for this?
  • Legal Business Name
  • Business Phone Number
  • Business Website
  • Business Email Address (will be used for email verification)
  • WhatsApp Business Profile
    • Category
      • Automotive Beauty, Spa and Salon Clothing and Apparel Education Entertainment Event Planning and Service Finance and Banking Food and Grocery Public Service Hotel and Lodging Medical and Health Non-profit Professional Services Shopping and Retail Travel and Transportation Restaurant Other
    • Company logo/profile picture to add to the phone number profile (640x640)
    • Business description (optional, 512 character limit)

Connecting to Tildei

1. Login to Tildei (in case you haven’t memorized it: https://app.tildei.com/)

2. Click the three dots in the business selector in the upper left hand corner and then Org Settings

   

3. Click Connect to Meta at the bottom of the WhatsApp Business Accounts section

   

4. Log in to Facebook (or click Continue as … if already logged in)

   

5. Click Get started

   

6. Review account and billing permissions and click Continue

   

7. Create a Meta Business Account or select an existing account

   1. Create

      

      

   2. This screenshot is of a business that’s already connected to embedded signup and may not be representative of the actual experience

      

8. Create a WABA if the business doesn’t have one or select an existing WABA

   

   1. Fill out business profile details

      

      

9. Signup is complete 🎉