Tildei offers a flexible framework to create Knowledge articles from documentation or ad-hoc needs. For example, if you have information for promotions, events, holidays or other marketing, you can create Knowledge on the fly. To do this:

• On the Knowledge page, click the purple Create button on the top right.
• Select “Text.”
• Type a descriptive name (Note: the name is for internal purposes, like searching for Knowledge articles in the Tildei platform).
• Next copy and paste or type the information you want into the Text box.
  • The Knowledge you input can take any form e.g. a bulleted list, paragraphs etc. The Tildei Platform will format and index the data automatically for the Agent to use.
• Hit Create and the knowledge will be available to Tildei’s Agent to reference.