In addition to MCP connections, Tildei lets you build custom tools using HTTP_REQUEST — a flexible way to connect your agent to any system with an API, without needing a pre-built integration.

When your agent encounters a task that needs real-time data or an action in an external system, it can call an HTTP_REQUEST tool and use the response to continue the conversation.

What HTTP_REQUEST Tools Can Do

Anything that can be done via an API call, your agent can do mid-conversation:

• Check appointment availability in a scheduling system
• Look up a customer's account or membership status
• Retrieve current pricing or product inventory
• Submit a booking or reservation request
• Add a contact to a CRM or marketing list
• Fetch personalized content based on user input

How It Works

Each HTTP_REQUEST tool is a configured API call that your agent can invoke during a conversation. You define:

• The endpoint — The API URL to call
• The method — GET, POST, PATCH, etc.
• Headers — Including any authentication (API keys, bearer tokens)
• The request body — With dynamic values pulled from the conversation using Variables
• The response mapping — How to use the API response in the agent's next reply

Values from the conversation (like the customer's chosen service or preferred time) can be passed into the request using Handlebars syntax: {{variable.field_name}}