Comment to DM flows can be used on Instagram or Facebook. You will choose a trigger word or phrase that kicks off an automation that sends a defined message to the user.

Tildei will reply to the user’s comment to let them know to look for a DM.

This automation will work if the user comments on a post, replies to a story, or directly DMs the trigger word or phrase.

However, if the primary vehicle for this automation is commenting on a Post or Reel, then the brand can only send one (1) message until the customer replies.

Create your comment to DM flow

• Head over to Automations in the left hand navigation.
• Then choose the "Comment to DM" template.
• Name it and hit create.
• Adjust the Send Message node to provide the text and add the link in the CTA.
  • As mentioned, with a comment to DM flow, only one automated message can be sent, so be sure it's providing the information or soliciting the response you want.
• Select the "Start" node. In the right panel click "Create Scenario."
• In the overlay, type a trigger phrase or phrases.
  • The agent will recognize most typos on its own even as "exactly matches."
• Click Create. This will make the Scenario under which the Automation is triggered.
• Next, click to the Details panel (ℹ️ icon in the top right) and make the version live.
  • Note: If you need to make edits, you can easily create a new version from the version dropdown in the top right.
• Once live go to the Playground to message in the phrase to kick off the automation.