Your Tildei agent is more than a chatbot — it's an AI system that detects customer intent, holds a natural conversation, and completes real actions in your business systems. No hand-offs to staff. No forms for customers to fill out. Just one conversation that ends with a confirmed booking.

How an Agent Works

Every Tildei agent follows the same core loop:

1. Detect intent — When a customer asks about availability, appointments, services, or products, the agent recognizes the signal and engages.
2. Guide the conversation — The agent asks clarifying questions (service type, location, preferred time), using your Knowledge to give accurate, personalized answers.
3. Take action — Using its connected Tools, the agent checks real availability, creates the booking in your scheduling system, and sends confirmation — all in the same conversation.

What Makes Tildei Agents Different

Most AI assistants stop at answering questions. Tildei agents are connected to your booking stack, which means they can:

• Check live availability in your scheduling system
• Create and confirm appointments
• Look up customer order history or profile data
• Add contacts to your CRM or marketing platform
• Trigger follow-up workflows automatically

This is possible because agents in Tildei are built on three pillars:

• Knowledge — What your agent knows about your brand, services, products, and policies
• Tools — The integrations that let your agent take action in external systems
• Scenarios — The rules that define when and how your agent engages