Creating multiple Agents is a great way to start handling particularly complicated situations or tasks in Tildei.

What are Agents?

Agents are formed from the following inputs:

• Goal(s) - What you want your Tildei Agent to accomplish
• Instructions - Detailed description of how the Agent should accomplish the goals
• Voice - The specific brand voice the Agent should use
• Knowledge - Content that the Agent will use to generate responses
• Tools - Tools that the Agent will use to generate responses and/or take actions in other apps during the conversation

Together, these allow you to handle specific situations in great detail.

Compared to a generalist Agent trying to handle everything, Multiple Specialized Agents are:

• More focused on driving towards specific Goal(s)
• Better able to stop the exchange upon achievement of the Goal(s)
• More reliable in their behavior - e.g. which Tools are used in a conversation, and when

How are Agents Triggered?

Agents are triggered by Scenarios.

Once a conversation has been routed to an Agent, the conversation will be driven towards the relevant Goal(s).

During the conversation, the Agent will continually evaluate whether there was a topic change and if so, check to see if a different Scenario has become more relevant.

What Agents Can Do?

Agents can deliver surprisingly complicated outcomes. Most of these depend on the Knowledge and Tools that they are equipped with. Tools can allow the Agent to interact with almost any other application in your tech stack. For example:

• Your CDP. An Agent could be tasked with collecting customer details and adding/updating customer profiles