Your agent can respond to Comments using the same set of actions available for Direct Messages, including:
These actions are configured in the Scenarios section of the platform, just like you do for Direct Messages. When building a Scenario for responses to both Direct Messages and Comments, you’ll need to set up Comment actions in addition to DM actions.
You have to define both…
Previously, campaigns that sent a DM after a comment used a built-in reply like “Check your DMs!”. Those defaults are now gone. Instead, you can fully customize your comment replies in the Comment Reply Automation (already added to your account). For each new Scenario, you can decide whether to: